Privacy Policy for FixMyHair.co.uk
Last Updated: 21.02.2025
1. Who We Are
Fix My Hair (“we,” “us”) is a UK-based hair transplant clinic committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our services or visit fixmyhair.co.uk.
2. Data We Collect
- Contact Details: Name, email, phone number, address.
- Medical Information: Photos of your scalp/hair, health history (e.g., allergies, medications), and treatment records.
- Financial Data: Payment details (processed securely via third-party gateways like Stripe).
- Technical Data: IP address, browser type, cookies (see Section 7).
3. How We Use Your Data
Purpose
Legal Basis
Providing consultations & procedures
Contractual necessity
Managing appointments & payments
Legitimate interests
Complying with legal obligations
Legal requirement (e.g., medical records retention)
Sending marketing communications
Explicit consent
Legal Basis
Contractual necessity
Legitimate interests
Legal requirement (e.g., medical records retention)
Explicit consent
4. Sharing Your Data
We only share your data with:
- Medical professionals are involved in your treatment.
- Payment processors (e.g., Stripe) – we do not store card details.
- Regulatory bodies (e.g., Care Quality Commission) if legally required.
5. Data Retention
- Medical records: 10 years (per UK medical guidelines).
- Inquiry data: 2 years (if no treatment is booked).
- Marketing data: Until you withdraw consent.
6. Your Rights
Under UK GDPR, you may:
- Access, correct, or delete your data.
- Object to processing or restrict use.
- Withdraw consent (e.g., for marketing).
- Complain to the ICO (ico.org.uk).
7. Cookies
We use essential cookies for website functionality. For analytics (e.g., Google Analytics), we request your consent via our cookie banner.
8. Security
- All data is encrypted in transit (SSL/TLS) and stored securely.
- Staff are trained in GDPR compliance and data protection.
9. Changes to This Policy
Updates will be posted on this page. Significant changes will be notified via email.
10. Contact Us
For questions or to exercise your rights:
Email: [email protected]
