Last updated 16 June 2026
Last updated: 16 June 2026
Please read these Terms and Conditions carefully before using our website or services. By accessing fixmyhair.co.uk or using our services, you agree to be bound by these terms.
Fix My Hair Ltd ("Fix My Hair", "we", "us", "our") is a company registered in England and Wales.
Company number: 16690689 Registered address: 20 Wenlock Road, London, England, N1 7GU Email: [email protected] Website: https://fixmyhair.co.uk
Fix My Hair Ltd arranges and coordinates hair restoration care that is delivered by named GMC-registered clinicians working within CQC-registered facilities. Fix My Hair Ltd does not itself perform surgical or medical procedures of any kind.
Where we name a clinician in our advertising or on this website, that clinician is the person who carries out your assessment and your procedure. Their GMC registration number is published so you can verify it on the GMC's public register before you commit to anything.
All surgical and clinical procedures arranged through Fix My Hair are performed by: (a) CQC-registered clinics who hold full regulatory responsibility under their CQC registration; and/or (b) GMC-registered surgeons operating within CQC-registered facilities.
By engaging our services, you acknowledge and accept that:
Fix My Hair arranges and coordinates:
FUE hair transplants, scalp micropigmentation (SMP), hair systems, and non-surgical treatments
Initial consultations arranged through Fix My Hair are provided free of charge and without obligation.
A consultation does not constitute a contract for treatment. You are under no obligation to proceed with any treatment following a consultation.
Clinical assessments, recommendations, and treatment plans provided during consultations are the professional opinion of the treating surgeon, not of Fix My Hair Ltd.
5.1 To secure a procedure booking, a deposit is required. The deposit amount is confirmed at consultation.
5.2 The balance of your procedure price is due on the day of your procedure.
5.3 Cancellation and refund terms for deposits are as follows:
(a) Cancellation more than 14 days before your scheduled procedure: Full deposit refund issued within 14 working days.
(b) Cancellation between 7 and 14 days before your scheduled procedure: 50% of deposit refunded. The remaining 50% is retained to cover administrative and scheduling costs incurred.
(c) Cancellation less than 7 days before your scheduled procedure: Deposit is non-refundable. This reflects costs already incurred including surgeon scheduling, anaesthetic booking, and clinical preparation.
(d) Cancellation by Fix My Hair: In the event Fix My Hair cancels your appointment, your full deposit will be refunded within 14 working days, or applied to a rescheduled appointment at your choice.
All cancellations must be submitted in writing to [email protected]. Cancellation terms are also confirmed in your booking confirmation email.
5.4 We reserve the right to reschedule appointments where necessary. In such cases, we will provide reasonable notice and offer alternative dates.
5.5 Procedure pricing is all-inclusive as stated on our pricing page. No additional charges for blood tests, growth treatments, aftercare, or follow-up appointments will be added unless specifically agreed in writing.
6.1 Prices are stated in GBP (£) and include VAT where applicable.
6.2 Payment for products is taken at the time of order via Stripe.
6.3 Payment for procedures is split: deposit at booking, balance on the day of procedure.
6.4 Payment options for procedure costs are explained and confirmed in writing before booking. Any terms that apply to the option you choose are set out in that written confirmation, and nothing is agreed until you have seen them.
6.5 All pricing is subject to change. The price agreed at your consultation is the price you pay.
7.1 Fix My Hair branded products are sold subject to the Consumer Rights Act 2015.
7.2 Products are described accurately on our website. Images are for illustration purposes. Slight variations in packaging may occur.
7.3 All products are dispatched from the UK. Delivery times are estimated and not guaranteed.
7.4 Returns: You have a statutory right to return products within 14 days of receipt under the Consumer Contracts Regulations 2013, provided products are unused and in original packaging.
7.5 Products that are food supplements are not intended to diagnose, treat, cure, or prevent any disease. They are not a substitute for professional medical advice.
7.6 Prescription-only medicines are not sold by Fix My Hair Ltd. Where an appropriately qualified prescriber has prescribed a medicine for you, it is dispensed and supplied by a registered UK pharmacy. Medicines are not subject to the standard returns policy.
8.1 Prescription medicines are dispensed by a registered UK pharmacy following a prescription written by an appropriately qualified prescriber who has assessed you individually.
8.2 Fix My Hair Ltd does not itself prescribe medications. All prescriptions are issued by appropriately qualified, registered medical practitioners.
8.3 Medications are provided for personal use only and must not be shared or used by anyone other than the named patient.
8.4 You must disclose all relevant medical history, current medications, and health conditions accurately when requesting a prescription. Providing false or misleading health information is your sole responsibility and releases Fix My Hair and its partners from liability arising therefrom.
8.5 Side effects and contraindications for all medications are provided in the patient information leaflet supplied with each product. You are responsible for reading this information before use.
9.1 Where blood investigations are recommended by a clinician, collection kits are provided for analysis by an accredited laboratory.
9.2 Blood test results are provided for informational purposes and as a basis for clinical discussion. They do not constitute a medical diagnosis and must be interpreted in the context of a clinical consultation.
9.3 Results are interpreted by the appropriate clinician, who explains what they mean for you. Fix My Hair Ltd does not interpret results, does not diagnose, and does not produce clinical reports.
9.4 Where samples are collected in person, collection is carried out by appropriately qualified staff at a regulated facility, not by Fix My Hair Ltd. The facility responsible for your care is identified to you in writing before you book.
Explicit consent to process special category health data is taken separately, at the point you provide that information, by a clearly worded and unticked tick box. It is NOT given by agreeing to these Terms, and nothing in this section should be read as taking it. The wording you agreed to is version-stamped and recorded with your enquiry.
That consent may be withdrawn at any time by contacting [email protected]. Withdrawal of consent may affect our ability to provide services.
11.1 Fix My Hair does not guarantee any specific result or outcome from any procedure or treatment.
11.2 Individual results vary based on factors including genetic predisposition, hair loss stage, donor supply, health status, and adherence to aftercare instructions.
11.3 Before and after images shown on our website are real patients who have provided consent. They are illustrative of results achieved and are not a guarantee of results for other patients.
11.4 The clinical responsibility for outcomes rests with the treating surgeon and CQC-registered clinic, not with Fix My Hair Ltd.
12.1 Fix My Hair coordinates 12 months of structured support for all hair transplant patients as part of the procedure price. This resolves the position stated in section 2: Fix My Hair does not itself provide clinical care, and the 12 months described here is coordination and support, not clinical treatment.
12.2 That support includes scheduling and arranging your follow-up appointments, collecting your progress photographs, reminders, and access to our patient care team for non-clinical questions. Clinical reviews, medical advice and treatment decisions within those 12 months are provided by your treating clinician and the registered healthcare provider responsible for your care.
12.2a Where further treatment may be appropriate, this is determined following clinical assessment. Any entitlement to additional treatment is subject to clinical suitability and the applicable written treatment terms.
12.3 Aftercare effectiveness depends on patient compliance with post-procedure instructions. Fix My Hair accepts no liability for outcomes arising from failure to follow aftercare guidance.
All content on fixmyhair.co.uk, including text, images, graphics, logos, and design, is the intellectual property of Fix My Hair Ltd or licensed for our use. Reproduction without written permission is prohibited.
14.1 Fix My Hair Ltd's liability to you is limited to the amount paid by you for the specific service or product giving rise to the claim.
14.2 Fix My Hair Ltd accepts no liability for clinical outcomes, surgical complications, or medical decisions made by treating surgeons or clinics.
14.3 Nothing in these terms limits Fix My Hair Ltd's liability for: (a) death or personal injury caused by our negligence (b) fraudulent misrepresentation (c) any other liability that cannot be excluded by law
14.4 Fix My Hair Ltd is not liable for indirect, consequential, or special losses including loss of profit or loss of opportunity.
If you have a complaint about our services:
Step 1: Contact us at [email protected] with details of your complaint. We will acknowledge within 5 working days and respond fully within 28 days.
Step 2: If your complaint concerns clinical care, we will refer you to the relevant CQC-registered clinic or surgeon who is responsible for your clinical care.
Step 3: If unresolved, complaints about clinical care may be escalated to:
Data protection complaints should be directed as set out in our Privacy Policy.
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms and Conditions from time to time. The date at the top of this page shows when they were last updated. Continued use of our services after changes constitutes acceptance of the updated terms.
Fix My Hair Ltd 20 Wenlock Road London England N1 7GU
Email: [email protected] Company No: 16690689