Terms & Conditions for FixMyHair.co.uk
Last Updated: 21.02.2025
1. Acceptance of Terms
By using fixmyhair.co.uk (“the Site”) or booking our services, you agree to these Terms & Conditions (“Terms”). If you disagree, do not use the Site or services.
2. Services Overview
We provide:
- Consultations (in-person or virtual)
- Hair Transplant Procedures (FUE/FUT)
- Aftercare Guidance All services are performed by qualified medical professionals. Results may vary and are not guaranteed.
3. Eligibility
- You must be 18+ to book procedures.
- We reserve the right to refuse service if a procedure is deemed medically unsafe for you.
4. Consultations & Bookings
- Consultations: Non-binding and subject to medical approval.
- Deposits: A £1,000 deposit secures your procedure date (non-refundable if cancelled <14 days pre-procedure).
- Rescheduling: 14+ days’ notice is required for free rescheduling.
5. Payments
- Full Payment: Due one day pre-procedure.
- Methods: Credit/debit card, bank transfer.
- Refunds: No refunds once services are rendered. Cancellation fees apply (see Clause 4).
6. Medical Disclaimer
- No Medical Advice: Site content (e.g., blogs, FAQs) is informational, not a substitute for professional medical advice.
- Risks: Hair transplants carry risks (e.g., infection, scarring). You acknowledge these risks during consultation.
7. Liability Limitations
- No Guarantees: We do not guarantee specific results from procedures.
- Exclusions: We are not liable for:
- Complications due to failure to follow aftercare instructions.
- Indirect/consequential damages (e.g., emotional distress).
- Third-party actions (e.g., payment processors).
- Cap on Liability: Total liability capped at fees paid for services.
8. Intellectual Property
- Ownership: All Site content (text, images, logos) is our property.
- Patient Photos: Before/after photos shared with consent may be used for marketing (opt-out available).
9. Termination
We may terminate your access to the Site or services if you:
- Breach these Terms.
- Provide false medical information.
- Engage in abusive behaviour toward staff.
10. Privacy
Your data is handled per our Privacy Policy.
11. Complaints
- Process: Complaints must be submitted in writing to [email protected] within 30 days of service.
- Escalation: Unresolved complaints may be escalated to the Care Quality Commision (CQC).
12. Governing Law
These Terms are governed by English law. Disputes are subject to the exclusive jurisdiction of English courts.
13. Amendments
We may update these Terms at any time. Continued use of the Site constitutes acceptance.
14. Contact Us
Email: [email protected]
